Frequently Asked Questions About Our Terms
If you violate our terms—such as creating multiple accounts, cheating, or using another person's payment method—we may restrict or close your account. Funds in your account at the time of closure are returned via your original deposit method within five business days, minus any outstanding fees.
You can update your email, password, and payment method anytime in your account settings. To close your account permanently, contact support and request account deletion. Pending deposits and withdrawals must clear first, and we'll settle any remaining balance.
We retain transaction records for at least three years to comply with local regulations and resolve disputes. Personal information is kept only as long as needed; you can request deletion of non-essential data by contacting support.
Report disputes within 30 days of the transaction date through your account dashboard or support email. Include the transaction ID and details. We investigate and respond within 10 business days with our findings and any refund or correction.
You must be of legal age in your jurisdiction and not restricted by local law. Account creation is available where local law permits. Accounts are for personal use only; commercial or third-party betting is prohibited.
Deposit and withdrawal limits depend on your payment method and account history. Touch 'n Go, GrabPay, Boost dan FPX each have their own transfer ceilings set by the payment provider. View your limits in the wallet section of your account.
Accounts that remain unused for 12 months may be archived, but your balance is preserved. Contact support to reactivate. Funds do not expire; you can reclaim them anytime by logging in or requesting a withdrawal.
